Thursday, Jan 20, 2011-"The Death of Customer Service:Can We Rest In Peace?"

"The Death of Customer Service: Can We Rest In Peace?”


A talk by Prof. Kenneth Alan Grossberg, Professor of Waseda Business School and Director of Waseda Marketing Forum



  • 17:00-17:15 Registration
  • 17:15-18:00 Guest speaker’s presentation
  • 18:00-18:30 Q & A and open discussion
  • 18:30-19:30 Reception & Networking


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