Thursday, Jan 20, 2011-"The Death of Customer Service:Can We Rest In Peace?"
"The Death of Customer Service: Can We Rest In Peace?”
A talk by Prof. Kenneth Alan Grossberg, Professor of Waseda Business School and Director of Waseda Marketing Forum
- 17:00-17:15 Registration
- 17:15-18:00 Guest speaker’s presentation
- 18:00-18:30 Q & A and open discussion
- 18:30-19:30 Reception & Networking